Illustrative scenario · New machine order
“Can you deliver earlier?”
The customer changes the requested delivery date after the original proposal.
- Bring the context together
Connect the request to the order, items and relevant planning information.
- Prepare a proposal
Highlight constraints and missing information for the responsible team to review.
- Record the decision
Keep the approved response and its rationale with the work before the next handover.
A shared decision for sales and planning, with the reason still attached.